All Systems Operational

About This Site

Welcome to IPSI's Status Page for Uptime and Updates.


The IPSI payments platform will be rebranded as CommBank Connected Payments.

Please use the updated contact details below when raising support requests:

Service name: IPSI EnterpriseSecure will be referred to as CommBank Connected Payments

Email: connectedpayments@cba.com.au
Phone (Priority 1 escalations):
Monday to Friday, 7:00am–7:00pm (AEST): 1800 230 177 (Option 1-2-1)
After hours, 7:00pm–7:00am (AEST): 02 9006 6452

If you have any questions or require further information, you can contact the new support email address: connectedpayments@cba.com.au .

You can access service updates, by subscribing to the IPSI status page.

If you wish to receive these updates through email, click on the Subscribe to Updates button at the top right of the page.

Uptime over the past 90 days. View historical uptime.
Gateway Services - EnterpriseSecure Operational
90 days ago
100.0 % uptime
Today
API services - Production Operational
90 days ago
100.0 % uptime
Today
Batch Services - Production Operational
90 days ago
100.0 % uptime
Today
Dashboard Services - Production Operational
90 days ago
100.0 % uptime
Today
Payment Page services - Production Operational
90 days ago
100.0 % uptime
Today
Reporting Services - Production Operational
90 days ago
100.0 % uptime
Today
Tokenisation Services - Production Operational
90 days ago
100.0 % uptime
Today
Payment Page 2.0 Services - Production Operational
90 days ago
100.0 % uptime
Today
Gateway Services - EnterpriseSecure Sandbox Operational
90 days ago
100.0 % uptime
Today
Alias Service- Production Operational
90 days ago
100.0 % uptime
Today
Third Party Gateways & Switches Operational
90 days ago
100.0 % uptime
Today
FiServ Operational
90 days ago
100.0 % uptime
Today
Mastercard Payment Gateway Services Operational
90 days ago
100.0 % uptime
Today
Till Payments (Deprecated) Operational
Bambora Operational
90 days ago
100.0 % uptime
Today
Latitude Financial Services Operational
90 days ago
100.0 % uptime
Today
Latitude Financial Services - Direct Connect Operational
90 days ago
100.0 % uptime
Today
AgentSecure Operational
90 days ago
100.0 % uptime
Today
Iframe & API services - Sandbox Operational
90 days ago
100.0 % uptime
Today
API Services - Production Operational
90 days ago
100.0 % uptime
Today
Iframe services - Production Operational
90 days ago
100.0 % uptime
Today
Hosted AgentSecure Services Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Cormorant Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Lorikeet Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Lyrebird Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Rosella Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Swallow Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Pheasant Operational
90 days ago
100.0 % uptime
Today
Banks, Acquirers & Issuers Operational
Mastercard Operational
Visa Operational
American Express Operational
Diners Club Operational
ANZ Operational
CBA Operational
NAB Operational
Westpac Operational
Other Banks and Acquirers Operational
Third Party Services Operational
PayPal Operational
Click To Pay Operational
Cloudflare Gateway Operational
Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 9, 2026

No incidents reported today.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Connected Payments (Previously IPSI) Hotfix - Production
Completed - The scheduled maintenance has been completed.
Aug 7, 19:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 19:15 AEST
Scheduled - Connected Payments would like to advise of the below hotfix to our Production service.

Outage: During this deployment no downtime is anticipated for any components or services.

Start Time: 7:15 PM 7/08/26 AEDT
End Time: 7:45 PM 17/08/26 AEDT

Change Risk: Low

Description of Change:
- Fix addressing specific merchant for their metadata.amount is being returned as an integer, which will be causing issues as all metadata fields are expected to come back as strings.
- If you have not been engaged by CBA support staff, no action and impact to your business

If you have any further inquiries, please contact the support team through the following:
Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to status page for real-time updates during the deployment windows.
Aug 7, 18:46 AEST
Connected Payments (Previously IPSI) Hotfix - Sandbox
Completed - The scheduled maintenance has been completed.
Aug 7, 19:15 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:45 AEST
Scheduled - Connected Payments would like to advise of the below hotfix to our Sandbox service.

Outage: During this deployment no downtime is anticipated for any components or services.

Start Time: 6:45 PM 7/08/26 AEDT
End Time: 7:15 PM 17/08/26 AEDT

Change Risk: Low

Description of Change:
- Fix addressing specific merchant for their metadata.amount is being returned as an integer, which will be causing issues as all metadata fields are expected to come back as strings.
- If you have not been engaged by CBA support staff, no action and impact to your business

If you have any further inquiries, please contact the support team through the following:

Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to status page for real-time updates during the deployment windows.
Aug 7, 18:41 AEST
Connected Payments (Previously IPSI) Hotfix - Production
Completed - The scheduled maintenance has been completed.
Aug 7, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 10:00 AEST
Scheduled - Connected Payments would like to advise of the below hotfix to our Production service.

Outage: During this deployment no downtime is anticipated for any components or services.

Start Time: 10:00 AM 7/08/26 AEDT

End Time: 11:00 AM 7/08/26 AEDT

Change Risk: Low

Description of Change:

- Minor fix for a merchant expecting metadata. amount in notifications

If you have any further inquiries, please contact the support team through the following:

Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to status page for real-time updates during the deployment windows.
Aug 7, 08:54 AEST

Aug 6, 2026

Connected Payments (Previously IPSI) Hotfix - Sandbox
Completed - The scheduled maintenance has been completed.
Aug 6, 22:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:30 AEST
Scheduled - Connected Payments would like to advise of the below hotfix to our Sandbox service.

Outage: During this deployment no downtime is anticipated for any components or services.

Start Time: 9:30 PM 6/08/26 AEDT

End Time: 10:30 PM 6/08/26 AEDT

Change Risk: Low

Description of Change:

- Minor fix for a merchant expecting metadata. amount in notifications

If you have any further inquiries, please contact the support team through the following:

Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to status page for real-time updates during the deployment windows.
Aug 6, 21:19 AEST

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Connected Payments (Previously IPSI) Hotfix - Production
Completed - The scheduled maintenance has been completed.
Aug 1, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 19:01 AEST
Scheduled - Connected Payments would like to advise of the below hotfix to our Production service.

Outage: During this deployment no downtime is anticipated for any components or services.

Start Time: 7:00 PM 1/08/26 AEDT
End Time: 9:00 PM 1/08/26 AEDT

Change Risk: Low

Description of Change:
- Fix addressing authorisation flows when using the dynamicQuery endpoints, resulting in 717 authorisation errors for merchants.

If you have any further inquiries, please contact the support team through the following:

Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to status page for real-time updates during the deployment windows.
Aug 1, 15:07 AEST
Connected Payments (Previously IPSI) Hotfix - Sandbox
Completed - The scheduled maintenance has been completed.
Aug 1, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 17:00 AEST
Scheduled - Connected Payments would like to advise of the below hotfix to our Sandbox service.

Outage: During this deployment no downtime is anticipated for any components or services.

Start Time: 5:00 PM 1/08/26 AEDT
End Time: 7:00 PM 1/08/26 AEDT

Change Risk: Low

Description of Change:
- Fix addressing authorisation flows when using the dynamicQuery endpoints, resulting in 717 authorisation errors for merchants.

If you have any further inquiries, please contact the support team through the following:

Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to status page for real-time updates during the deployment windows.
Aug 1, 15:04 AEST
Connected Payments (Previously IPSI) Hotfix - Production
Completed - The scheduled maintenance has been completed.
Aug 1, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 15:00 AEST
Scheduled - Connected Payments would like to advise of the below hotfix to our Production service.

Outage: During this deployment no downtime is anticipated for any components or services.

Start Time: 3:00 PM 1/08/26 AEDT
End Time: 4:00 PM 1/08/26 AEDT

Change Risk: Low

Description of Change:
- Fix addressing an issue where some tokens generated using 19D-PFX9-PASS token format were intermittently failing to be generated.

If you have any further inquiries, please contact the support team through the following:

Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to status page for real-time updates during the deployment windows.
Aug 1, 12:43 AEST

Jul 31, 2026

Connected Payments (Previously IPSI) Hotfix - Production
Completed - The scheduled maintenance has been completed.
Jul 31, 15:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 13:30 AEST
Scheduled - Connected Payments would like to advise of the below hotfix to our Production service.

Outage: During this deployment no downtime is anticipated for any components or services.

Start Time: 1:30 PM 31/07/26 AEDT
End Time: 3:30 PM 31/07/26 AEDT

Change Risk: Low

Description of Change:
- Fix for the Password create endpoint impacting all merchant self-onboarding flows.

If you have any further inquiries, please contact the support team through the following:

Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to status page for real-time updates during the deployment windows.
Jul 31, 12:35 AEST
Connected Payments (Previously IPSI) Hotfix - Sandbox
Completed - The scheduled maintenance has been completed.
Jul 31, 13:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 12:30 AEST
Scheduled - Connected Payments would like to advise of the below hotfix to our Sandbox service.

Outage: During this deployment no downtime is anticipated for any components or services.

Start Time: 12:30 PM 31/07/26 AEDT
End Time: 1:30 PM 31/07/26 AEDT

Change Risk: Low

Description of Change:
- Fix for the Password Create endpoint impacting all merchant self-onboarding flows.

If you have any further inquiries, please contact the support team through the following:

Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to status page for real-time updates during the deployment windows.
Jul 31, 12:29 AEST
Connected Payments (Previously IPSI) Planned Release - Production
Completed - The scheduled maintenance has been completed.
Jul 31, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 AEST
Scheduled - What's happening

Please be advised of the upcoming planned release to the IPSI/Connected Payments platform, we will be performing security and vulnerability fixes across the platform.

Date and Time of Release:

•  Production deployment: Thursday, 30 July 2026
•  Start Time: 20:00 30/07/26 AEDT
•  End Time: 00:00 31/07/26 AEDT

Change Notes:

This release focuses on strengthening security posture, modernising underlying technology, upgrading dependencies, hardening infrastructure workflows, and improving build and test reliability.

The release is not intended to introduce new customer workflows or change existing payment behaviour. Customers can continue using CBA Connected Payments as usual unless they are contacted separately by CBA.


What customers need to know

1.  Stronger platform foundation: Security remediation, dependency upgrades, restricted infrastructure access, and modern cryptography help reduce platform risk.

2.  No intended workflow change: Payment processing, customer-facing journeys, and operational usage are expected to remain consistent with the current experience.

3.  Improved maintainability: Backend, frontend, Lambda, testing, and deployment tooling have been modernised to support ongoing reliability and safer change delivery.

4.  No customer action required: Customers do not need to update configurations, retrain users, or change integrations for this release unless separately notified.

Customer impact

Security posture

• What changed: Security vulnerabilities were remediated and cryptography was modernised.
• Customer impact: The platform has a stronger security foundation for payment experiences and supporting services.
• Action required: None

Backend services

• What changed: Core backend tooling and libraries were upgraded across services.
• Customer impact: Services are easier to maintain and test while preserving existing behaviour wherever possible.
• Action required: None

Infrastructure
• What changed: Network egress and deployment workflows were hardened.
• Customer impact: Reduced exposure from backend infrastructure while required AWS service connectivity is maintained.
• Action required: None

Frontend applications

• What changed: Frontend frameworks, dependencies, accessibility support, and local development support were updated.
• Customer impact: Customer-facing and embedded experiences benefit from refreshed platform components and targeted accessibility improvements.
• Action required: None

Deprecations

• What changed: Legacy and vulnerable dependencies and internal build tooling were removed or replaced.
• Customer impact: Reduced dependency risk with no expected change to customer-facing functionality.
• Action required: None

Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to status page for real-time updates during the deployment windows.
Jul 24, 11:11 AEST

Jul 30, 2026

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

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