All Systems Operational

About This Site

Welcome to IPSI's Status Page for Uptime and Updates.

If you wish to receive these updates through email, click on the Subscribe to Updates button at the top right of the page.

If you have any further inquiries, please contact the support team through the following:

Email: support@ipsi.com.au
Tel: 02 9006 6451 (during business hours)

Uptime over the past 90 days. View historical uptime.
Gateway Services - EnterpriseSecure Operational
90 days ago
100.0 % uptime
Today
API services - Production Operational
90 days ago
100.0 % uptime
Today
Batch Services - Production Operational
90 days ago
100.0 % uptime
Today
Dashboard Services - Production Operational
90 days ago
100.0 % uptime
Today
Payment Page services - Production Operational
90 days ago
100.0 % uptime
Today
Reporting Services - Production Operational
90 days ago
100.0 % uptime
Today
Tokenisation Services - Production Operational
90 days ago
100.0 % uptime
Today
Payment Page 2.0 Services - Production Operational
90 days ago
100.0 % uptime
Today
Gateway Services - EnterpriseSecure Sandbox Operational
90 days ago
100.0 % uptime
Today
Alias Service- Production Operational
90 days ago
100.0 % uptime
Today
Third Party Gateways & Switches Operational
90 days ago
100.0 % uptime
Today
FiServ Operational
90 days ago
100.0 % uptime
Today
Mastercard Payment Gateway Services Operational
90 days ago
100.0 % uptime
Today
Till Payments (Deprecated) Operational
Bambora Operational
90 days ago
100.0 % uptime
Today
Latitude Financial Services Operational
90 days ago
100.0 % uptime
Today
Latitude Financial Services - Direct Connect Operational
90 days ago
100.0 % uptime
Today
AgentSecure Operational
90 days ago
100.0 % uptime
Today
Iframe & API services - Sandbox Operational
90 days ago
100.0 % uptime
Today
API Services - Production Operational
90 days ago
100.0 % uptime
Today
Iframe services - Production Operational
90 days ago
100.0 % uptime
Today
Hosted AgentSecure Services Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Cormorant Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Lorikeet Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Lyrebird Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Rosella Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Swallow Operational
90 days ago
100.0 % uptime
Today
Telephony Service Environment - Pheasant Operational
90 days ago
100.0 % uptime
Today
Banks, Acquirers & Issuers Operational
Mastercard Operational
Visa Operational
American Express Operational
Diners Club Operational
ANZ Operational
CBA Operational
NAB Operational
Westpac Operational
Other Banks and Acquirers Operational
Third Party Services Operational
PayPal Operational
Click To Pay Operational
Cloudflare Firewall Operational
Cloudflare Gateway Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPSI Third party maintenance - Fiserv Feb 26, 2026 00:00-05:00 AEDT

Description: Fiserv will be upgrading the operating systems of the network switch devices that make up the core network fabric at the North Ryde Data Centre (NRDC).

The core network fabric provides connectivity to all of the production application platforms at the NRDC.

This change was previously scheduled for 8th November 2025.

Platform: NRDC Core Network
Service: Service listing below:

Transaction processing for Acquiring and Issuing links
Transaction processing via xTP Online
Transaction processing via xTP 2.0
Connect Portal access
Fraud Feed - Real Time and Near Real Time transactions

Planned Start Time: Monday 23rd February 2026 00:00 AEDT
Planned End Time: Monday 23rd February 2026 05:00 AEDT

Impact Details: There may be the potential for two outages of up to ten (10) minutes each to the services listed above, as connectivity is failed over to the alternate network switch and back again during the change.

The failovers are expected to occur at approximately 01:00 and 02:00 AEDT.

What you need to do: Please forward this notification to the appropriate teams within your business to ensure operational and support teams are aware of this change.
Posted on Jan 23, 2026 - 09:42 AEDT
Feb 11, 2026

No incidents reported today.

Feb 10, 2026

No incidents reported.

Feb 9, 2026
IPSI Service notification: Scheduled Release - EnterpriseSecure Production
Completed - The scheduled maintenance has been completed.
Feb 9, 19:29 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 19:00 AEDT
Scheduled - IPSI would like to advise of the below release to our EnterpriseSecure Production service.

Outage: During this window the IPSI service may be intermittently available during the release and downtime will be expected.

Our teams would like to remind our customers that large scheduled jobs or batch transactions should be moved to be processed after the maintenance to reduce impact to transaction processing operations.

Please also note that as transactions are processed through EnterpriseSecure applications, that some transactions processed through AgentSecure may experience some declines during this time.

Release Notes:
Till Connector:
- End of Life of legacy connector


Change Risk: Low

Description of Change: Additional features, bug fixes, security patches and updates for EnterpriseSecure Production.

If you have any further inquiries, please contact the support team through the following:

Email: support@ipsi.com.au
Tel: 02 9006 6451 (during business hours)
Feb 2, 13:37 AEDT
IPSI Service notification: Emergency Release - EnterpriseSecure Production
Completed - The scheduled maintenance has been completed.
Feb 9, 19:28 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 19:00 AEDT
Scheduled - IPSI would like to advise of the below emergency release to our EnterpriseSecure Production service.

Outage: During this window the IPSI service may be intermittently available during the release and downtime will be expected.

Our teams would like to remind our customers that large scheduled jobs or batch transactions should be moved to be processed after the maintenance to reduce impact to transaction processing operations.

Please also note that as transactions are processed through EnterpriseSecure applications, that some transactions processed through AgentSecure may experience some declines during this time.

Release Notes:
- Security patches and updates to IPSI's Batch SFTP engine


Change Risk: Medium

Description of Change: Bug fixes, security patches and updates for EnterpriseSecure Production.

If you have any further inquiries, please contact the support team through the following:

Email: support@ipsi.com.au
Tel: 02 9006 6451 (during business hours)
Feb 9, 10:53 AEDT
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Till - Increase in 799 Errors
Resolved - The 799's do appear to be affecting specific card holders, and IPSI can confirm that these are not being submitted downstream.

IPSI does not expect reconcilation issues to happen but are continuing to work with Till teams to understand what may be the issue
Feb 5, 11:02 AEDT
Investigating - Dear Customers,

IPSI Teams have observed and are investigating a higher than usual number of 799 errors appearing for Till Transactions.

Impact: Transactions via Till Gateway may encounter 799 unauthorised errors
Feb 5, 09:15 AEDT
Feb 4, 2026
IPSI Third Party Service notification: Mastercard Payment Gateway Services
Resolved - This incident has been resolved.
Feb 4, 15:59 AEDT
Identified - IPSI has identified the cause with MPGS and have contacted them to confirm a fix or workaround.
Feb 4, 11:36 AEDT
Investigating - IPSI has received a report from Mastercard Payment Gateway Services regarding an incident that may have affected IPSI's transaction services using the MPGS link and are investigating an increase in 713 errors.

Impact: Increase in 713 declines


Impact Start: 04 February 2025, 00:00 AEST


If you have any further inquiries, please contact the support team through the following:

Email: support@ipsi.com.au
Tel: 02 9006 6451 (during business hours)
Feb 4, 07:42 AEDT
Feb 3, 2026

No incidents reported.

Feb 2, 2026
IPSI Service notification: Scheduled Release - EnterpriseSecure Production
Completed - The scheduled maintenance has been completed.
Feb 2, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 04:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 28, 10:01 AEDT
Update - IPSI would like to clarify that the following release note was missed from the initial communication and has since been added:

Legacy Iframe Service:
- Custom on load postMessages will all be defaulted to "The payment form is loading" for legacy pages in line with current iframe practices.
Jan 28, 10:01 AEDT
Scheduled - IPSI would like to advise of the below release to our EnterpriseSecure Production service.

Outage: During this window the IPSI service may be intermittently available during the release and downtime will be expected.

Our teams would like to remind our customers that large scheduled jobs or batch transactions should be moved to be processed after the maintenance to reduce impact to transaction processing operations.

Please also note that as transactions are processed through EnterpriseSecure applications, that some transactions processed through AgentSecure may experience some declines during this time.

Release Notes:
Dashboard:
- Fix to allow voiding of new transactions in dashboard

Iframe Service:
- Support for iframe request expiry date/time from merchants
- Support for auto merchant reference generation
- Fix for requestorIp not being set in metadata for fraud requests

Legacy Iframe Service:
- Custom on load postMessages will all be defaulted to "The payment form is loading" for legacy pages in line with current iframe practices.

Payment Router:
- Support for Fiserv connector
- Support for MPGS2 connector

Batch Services:
- Support for new batch conversion config manager

Fiserv Connector:
- Release of Fiserv Connector

MPGS2 Connector:
- Release of MPGS 2 connector supporting MPGS latest API

AgentSecure:
- AS2 Iframe update to use new HMAC calculation endpoint

BankSim:
- Upgrade of old service to new design and architecture


Change Risk: Low

Description of Change: Additional features, bug fixes, security patches and updates for EnterpriseSecure Production.

If you have any further inquiries, please contact the support team through the following:

Email: support@ipsi.com.au
Tel: 02 9006 6451 (during business hours)
Jan 26, 09:48 AEDT
Feb 1, 2026
IPSI Service notification: Termination of Legacy transaction query service
Completed - The scheduled maintenance has been completed.
Feb 1, 10:09 AEDT
Scheduled - IPSI would like to advise of the termination of our EnterpriseSecure legacy transaction query service.

These services per previous communications entered limited support January 1 2025 and End of Life April 14th 2025. Given the end of life status a fixed termination date for the service has been set for January 31st 2026.

This service is suceeded by dynamic query (https://docs.ipsi.com.au/docs/dynamic-query/bvubedrlm52q8-getting-started)

Services affected include the endpoints for single and bulk queries.
Single: /pfr-transaction/v1/transaction/single
Bulk: /pfr-transaction/v1/transaction/bulk

Change Risk: High

Description of Change: Beyond January 31st 2026 legacy transaction query will no longer be available.

If you have any further inquiries, please contact the support team through the following:

Email: support@ipsi.com.au
Tel: 02 9006 6451 (during business hours)
Jul 2, 13:15 AEST
Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

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