All Systems Operational

About This Site

Welcome to IPSI's Status Page for Uptime and Updates.


The IPSI payments platform will be rebranded as CommBank Connected Payments.

Please use the updated contact details below when raising support requests:

Service name: IPSI EnterpriseSecure will be referred to as CommBank Connected Payments

Email: connectedpayments@cba.com.au
Phone (Priority 1 escalations):
Monday to Friday, 7:00am–7:00pm (AEST): 1800 230 177 (Option 1-2-1)
After hours, 7:00pm–7:00am (AEST): 02 9006 6452

If you have any questions or require further information, you can contact the new support email address: connectedpayments@cba.com.au .

You can access service updates, by subscribing to the IPSI status page.

If you wish to receive these updates through email, click on the Subscribe to Updates button at the top right of the page.

Uptime over the past 90 days. View historical uptime.
Gateway Services - EnterpriseSecure Operational
API services - Production Operational
Batch Services - Production Operational
Dashboard Services - Production Operational
Payment Page services - Production Operational
Reporting Services - Production Operational
Tokenisation Services - Production Operational
Payment Page 2.0 Services - Production Operational
Gateway Services - EnterpriseSecure Sandbox Operational
Alias Service- Production Operational
Third Party Gateways & Switches Operational
FiServ Operational
Mastercard Payment Gateway Services Operational
Till Payments (Deprecated) Operational
Bambora Operational
Latitude Financial Services Operational
Latitude Financial Services - Direct Connect Operational
AgentSecure Operational
Iframe & API services - Sandbox Operational
API Services - Production Operational
Iframe services - Production Operational
Hosted AgentSecure Services Operational
Telephony Service Environment - Cormorant Operational
Telephony Service Environment - Lorikeet Operational
Telephony Service Environment - Lyrebird Operational
Telephony Service Environment - Rosella Operational
Telephony Service Environment - Swallow Operational
Telephony Service Environment - Pheasant Operational
Banks, Acquirers & Issuers Operational
Mastercard Operational
Visa Operational
American Express Operational
Diners Club Operational
ANZ Operational
CBA Operational
NAB Operational
Westpac Operational
Other Banks and Acquirers Operational
Third Party Services Operational
PayPal Operational
Click To Pay Operational
Cloudflare Gateway Operational
Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 7, 2026

Connected Payments - Sandbox
Completed - The scheduled maintenance has been completed.
Oct 7, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 15:00 AEDT
Scheduled - Connected Payments would like to advise of the below scheduled maintenance to our Sandbox service.

Outage: No downtime is expected during this maintenance

Start Time: 15:00:00 07/10/26 AEDT
End Time: 18:00:00 07/10/26 AEDT

Change Risk: Low

Description of Change:
The maintenance updates to the sandbox payment page and Merchant Hub, including security, platform and configuration improvements.

If you have any questions or require further assistance, please contact your usual CBA support channel at connectedpayments@cba.com.au. For updates during the maintenance window, please refer to the Connected Payments Status Page.
Oct 7, 13:28 AEDT

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Connected Payments - Sandbox
Completed - The scheduled maintenance has been completed.
Sep 25, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 13:00 AEST
Scheduled - Connected Payments would like to advise of the below scheduled maintenance to our Sandbox service.

Outage: No downtime is expected during this maintenance.

Start Time: 13:00:00 25/09/26 AEST
End Time: 16:00:00 25/09/26 AEST

Change Risk: Low

Description of Change:
This release includes allow whitelisting on specified card issuers within gateway processing rules.

If you have any further inquiries, please contact the support team through the following:
Reach out to your usual CBA support channel via connectedpayments@cba.com.au or refer to the status page for real-time updates during the deployment window.
Sep 24, 14:42 AEST

Sep 24, 2026

Connected Payments - Sandbox
Completed - The scheduled maintenance has been completed.
Sep 24, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 16:30 AEST
Scheduled - Connected Payments would like to advise of the below scheduled maintenance to our Sandbox service.

Outage: No downtime is expected during this maintenance

Start Time: 16:30:00 24/09/26 AEST
End Time: 18:00:00 24/09/26 AEST

Change Risk: Low

Description of Change:
This maintenance includes a minor update to the deployment process for the Notification Router Service to improve deployment reliability. There are no functional or business logic changes as part of this update.

If you have any questions or require further assistance, please contact your usual CBA support channel at connectedpayments@cba.com.au. For updates during the maintenance window, please refer to the Connected Payments Status Page.
Sep 24, 12:55 AEST

Sep 23, 2026

No incidents reported.

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